Technician with a white helmet at a distribution board

Our services

Bender offers a range of different services. These range from telephone support and repairs to on-site visits. Our aim is to provide you with the best possible support to ensure the safety and high availability of your electrical systems.

Using state-of-the-art measuring equipment, our technicians carry out analyses and help you to identify sources of faults and ensure or restore the reliable operation of your systems. At the same time, we assist you in determining your maintenance requirements.

An overview of our services:

Techniker an Schaltschrank mit tragbarem Messgerät

First Level Support

Our first-level support offers you rapid assistance
with technical issues and application queries directly from our
support centre in Grünberg.

Do you have any questions?
Please contact us or submit a support ticket.

+49 6401 807-760

Send support ticket

Repair Service

Our repair service includes the inspection, repair and updating of your equipment. We offer equipment repairs as a cost-effective alternative to purchasing new equipment and, in an emergency, provide replacement equipment to ensure your operations continue to run smoothly.

Do you have any questions?
Please contact us or submit a RMA ticket.

+49 6401 807-741

Send RMA ticket

Field Service

Our Field Service offers you a comprehensive range of on-site services, from technical support and commissioning to fault rectification, to ensure that your Bender components are restored to their proper, standard-compliant condition.

Do you have any questions?
Please contact us or submit Field Service ticket.

+49 6401 807-744

Send Field Service ticket

  • On-site technical support
    • Advice on application-specific issues, including measurements where necessary
    • Technical assessment of electrical systems to determine their suitability for the installation of Bender components, including measurements where necessary
    • Selection, installation and parameterisation of sample units to suit your specific application.
  • Commissioning
    • Professional commissioning ensures that your system is optimally adapted to local conditions. Avoid the risk of high repair costs and consequential damage caused by improper commissioning.
      • Recording of Bender system components
      • Inspection of the installation and interfaces with third-party systems
      • Verification of the settings and addressing of all Bender devices
      • Measurement and functional testing of mechanical and electrical components, bus communication and power supply
      • Optimal adaptation of the devices to local conditions
      • Training of operating personnel
      • Preparation of a commissioning report as proof of operation in accordance with standards
  • Modification/Expansion
    • Customised adaptations. Hardware and software updates for Bender components in line with technical or regulatory advancements.
    • Replacement of obsolete/critical components with state-of-the-art devices.
  • Fault rectification
    • Restoration of Bender components to a proper, standards-compliant safety condition.
    • Customer support by telephone or email for all technical enquiries regarding Bender equipment.
  • Quantity survey
    • Quantity survey as the basis for a detailed maintenance quotation.
    • Preparation of a summary list of the components inspected.

Do you have any questions?
Please contact us or submit Field Service ticket.

+49 6401 807-744

Send Field Service Ticket

RCMS410 Video-Outtakes

Maintenance

Our maintenance service ensures that your Bender equipment always operates flawlessly. We offer the following services:

Inspection
Inspection and calibration of your Bender equipment.

Analysis
Diagnosis of Bender equipment.
Detailed analysis of the causes of faults and malfunctions.

Do you have any questions about our maintenance service?
Please contact us or send us a maintenance enquiry.

Request maintenance

Maintenance contract

Regular inspections of your Bender components in accordance with regulatory requirements are essential
to prevent downtime, high repair costs and consequential damage caused by poor plant condition.
Maintenance serves as proof that your plant is operating in accordance with regulations
and protects you from legal consequences vis-à-vis insurers in the event of damage.

Services

Additional benefits of the maintenance contract:

Your benefits at a glance:

With a maintenance contract, you benefit from regular inspections of your electrical systems and avoid downtime, unplanned repair costs and consequential damage.

 

Request maintenance contract

Beispielbild für DGUV V3

Software updates and hardware updates

Our update service ensures that your Bender equipment is always up to date and functioning optimally.

We offer the following services:

Software updates

Carrying out software updates to enhance the functionality and operational reliability of your equipment.

Hardware updates

Carrying out hardware updates to enhance the functionality and operational reliability of your equipment.

Do you have any questions about our update service?
Please contact us. We’ll be happy to help.

Question about update service

Plant design

Would you like support with the planning and design of your electrical installations? We will work with you to develop a solution tailored to your requirements.

Services

  • Configuration of customer systems:
    • Customisation:
    • Detailed configuration of the systems to meet the specific needs and requirements of your projects.
    • Optimisation: Fine-tuning of system parameters to maximise performance and efficiency.
    • Integration: Ensuring seamless integration into existing structures and processes.
  • Configuring customer systems:
    • Efficient set-up: Faster and more precise configuration using tried-and-tested methods and tools.
    • Adaptability: Flexible configuration options to meet varying project requirements.
    • Error prevention: Use of proven configuration strategies to minimise errors and downtime.
  • Visualising customer systems:
    • Graphical representation: Developing intuitive and user-friendly visualisation solutions for improved system monitoring.
    • Monitoring functions: Setting up dashboards and monitoring tools for real-time monitoring.
    • User-friendliness: Designing interfaces that enable easy operation and rapid problem detection.


Do you have any questions or would you like assistance with plant design?
Please get in touch. We’ll be happy to help.

Request plant design

Remote Service

Bender also offers some of its services by telephone or online, via access to systems using a modem, VPN, VPN server or the Smart Remote platform, in accordance with the ZVEI guidelines.

The service can take various forms, ranging from diagnostics, configuration and parameterisation to maintenance, the identification of maintenance measures and individual recommendations for action.

Services

  • Remote diagnosis
    In remote diagnosis, the service partner accesses the customer’s system via appropriate communication technologies and diagnoses the problem. This service forms the basis of a remote service contract.

  • Online communication support
    Online communication enables visual communication between the customer and their service partner. The situation on site is transmitted to the service partner via a live video stream, and the service partner then gives direct instructions to the customer or their service technician.

  • Remote maintenance
    Remote maintenance involves the maintenance and repair of systems and equipment via two geographically separate systems. The services range from reading out individual system parameters to a full system check.

  • Software and Configuration Updates
    Many systems and devices require software updates at regular intervals. A subsequent configuration update may be necessary to ensure the system operates fault-free.

  • Proactive Maintenance
    Proactive maintenance enables the service partner to act with foresight. Through diagnostics and remote maintenance, a knowledge advantage can be generated that assists the customer and their service partner in problem-solving. Maintenance, a software update or a repair can thus be planned and carried out.

  • Expert network
    The communication capabilities of Remote Service enable comprehensive coordination between qualified experts from various disciplines within the framework of an expert network. Service engineers, product managers and developers can work together using remote infrastructure to find a solution to the customer’s problem.

  • Fault monitoring
    Fault monitoring is a fundamental aspect of remote services. Fault signals can be reported to the customer or service partner via a suitable means of communication (text message, email, telephone call, etc.) so that the fault can be rectified as quickly as possible.

 

Your benefits:

  • Maximum plant availability and reliability
  • Time and cost savings through proactive identification of maintenance requirements
  • Extended services offering added value
  • Tailored, personalised advice
  • Enhanced safety through analysis, diagnostics and continuous monitoring
  • No costs for travel time, expenses, etc.

 

Do you have any questions or would you like assistance from our Remote Service team?
Please get in touch. We’ll be happy to help.

 

Request Remote Service

Analysis of the building services

Our building installations analysis service offers a comprehensive range of services to ensure that your electrical system is in a proper, compliant and safe condition.

Services

  • Insulation fault detection
    • Restoring safety standards by detecting and rectifying insulation faults in the ungrounded system (IT system)
       
  • Residual current fault detection
    • Identifying the causes of excessive residual currents in TN or TT networks and providing guidance on how to rectify them
       
  • Power quality check in accordance with DIN EN 50160 / DIN EN 61000-2-4
    • Identification of sources of interference that degrade the mains voltage
    • Measurement of the quality and reliability of the supply voltage:
      • Limit values in accordance with DIN EN 50160 or DIN EN 61000-2-4
      • Harmonics, short-term voltage interruptions, DC components, flicker, transients, symmetry
    • Guidance on eliminating sources of interference
       
  • EMC check
    • Identification of electromagnetic interference sources in the electrical installation or the Bender monitoring system
    • Compliance with the limit values in accordance with VDE 0100-710.444 for medical areas:
      • ECG patient area < 0.4 μT
      • ECG at patient’s bedside < 0.2 μT
         
  • Thermography
    • Detection of thermal sources of interference in the electrical installation or the Bender monitoring system
    • Identification of hazardous overheating and damage for preventative maintenance, e.g. in terminal blocks, copper busbar connections, transformers, circuit breaker connections, overloaded neutral conductors and fuses
       

Do you have any questions about this service?
Please get in touch. We’ll be happy to help.

Request Analysis

Seminars

We regularly offer seminars on electrical safety for our customers and prospective clients. These are designed to provide up-to-date knowledge, share experience and highlight user-friendly solutions. The seminars are aimed at operators, technicians, experts, planners and installers.

Do you have any questions about our range of seminars?
Please contact us. We’ll be happy to help.

To the seminars