Take-back of old appliances and batteries
Responsibility for the environment and resources
Waste electrical and electronic equipment must not be disposed of with household waste. It contains valuable raw materials that can be recovered through recycling, but also substances that can harm the environment and health if disposed of improperly.
As a manufacturer, Bender assumes responsibility for the entire life cycle of its products and supports its customers in the proper return and disposal of waste equipment in accordance with the WEEE Directive (2012/19/EU) and the German Electrical and Electronic Equipment Act (ElektroG).
Take-back of waste electrical and electronic equipment
Bender is registered with the German Electrical and Electronic Equipment Register (EAR) under WEEE registration number DE 43 124 402.
Electrical and electronic equipment
will be taken back free of charge in accordance with legal requirements.
Devices purchased before this date are not covered by this take-back policy.
Important information before returning
Please note the following points before returning an old device:
Would you like to arrange the return of an old device?
Our global customer platform Bender Connect is available for sales and service enquiries. Through Bender Connect, you can keep track of all your enquiries and tickets at any time – including their current processing status – and benefit from priority handling.
You can find more information about Bender Connect here.
How to create a ticket:
1. Log in to Bender Connect
Simply log in to Bender Connect If you do not yet have access, you can register there free of charge. Once your details have been verified, you will receive your personal access.
2. Create a service ticket
You can create a service ticket via your Bender Connect account under the ‘Service’ menu item. If you wish to make a complaint about or return a device, please create a ticket stating the relevant reason for the complaint – for example, device defects, incorrect deliveries or other issues. A clear subject line, e.g. “Return notification” when registering a return, and a detailed description of the issue help us to process the ticket. The ticket number assigned when the ticket is created also serves as the RMA number and enables the return to be processed quickly and smoothly.
3. Review by Bender
Once we have received your enquiry, we will carefully review your details and get in touch with you as soon as possible. If your issue cannot be resolved by other means, we will provide you with all further information regarding the return of your product..
Please note: A return is only possible with a valid ticket or RMA number.
Of course, our local service team is also available at any time as your personal point of contact – we are happy to assist you.
Bender GmbH & Co. KG
Repair Service Department
Londorfer Str. 65
35305 Grünberg
Germany
This take-back system is exclusively intended for devices of Bender GmbH & Co. KG. Devices from other manufacturers will not be accepted by us and will be returned with postage unpaid.
We assure you that we will only use your data in the context of the take-back procedure and to enhance our products.
Separate disposal of batteries
Batteries and accumulators must also not be disposed of in household waste. This is indicated by the crossed-out wheelie bin symbol on the battery or accumulator.
Batteries contain valuable raw materials, but may also contain substances that are harmful to the environment and health. Batteries and accumulators can pose a fire or safety risk if handled improperly and must therefore be disposed of carefully.
Our role as a retailer and collection point
Bender is a retailer of batteries and fulfils the legal take-back obligations for used batteries.
We take back used batteries free of charge. The take-back applies to batteries
Products with permanently installed batteries are not covered by this take-back obligation. In this case, the regulations on the take-back of waste electrical and electronic equipment apply.
As a voluntary take-back point, we are registered with the GRS Batteries Foundation and thus support the proper return and recycling of used batteries. In order to comply with legal requirements, used batteries that are taken back are handed over to an approved organisation for manufacturer responsibility.
Obligations of the end user
As an end user, you are obliged to
Return options for batteries
Used batteries and accumulators can be returned to, among other places:
Working together for sustainable disposal
By properly returning and disposing of old electrical appliances and batteries, we are making an important contribution to: