Service range

Bender - Your expert partner for safe power supplies

The services we offer range from telephone support to repairs and site calls. Thanks to our state-of-the-art instrumentation and expert staff we can solve almost any request and query. In line with our motto of “The customer has priority”, we adopt a flexible and non-bureaucratic approach to your issue. We look forward to your enquiry.


Bender Remote Assist

safe remote service

Bender Remote Assist

Remote services involve providing services for the customer’s plants and products from a different location using appropriate communication technologies. The service provided can range from diagnoses, configuration and parameterisation through to servicing or determining maintenance measures.

Proactive services, multimedia communication and increased service efficiency are key aspects of the remote service. The service partners offer individual service packages for this. The remote service can be implemented using various technologies: via telephone support or online communication as well as by accessing plants with a modem, VPN, VPN server or smart remote platform that allows complex administration.


Examples of remote services

 

Remote diagnostics

In the case of remote diagnostics, the service partner accesses the customer’s system using appropriate communication technologies and diagnoses the problem. This service forms the basis for a remote service contract.

 

Online communication support

Online communication allows visual communication between the customer and their service partner. The situation on site is transmitted to the service partner by video livestream and the partner gives direct instructions to the customer or their service engineer.

 

Remote servicing

Remote servicing entails servicing and repairing plants and devices using two systems in separate places. The services range from reading individual plant parameters through to a complete plant check.

 

Software and configuration update

Many plants and devices require software updates to be performed at regular intervals. In order to ensure smooth plant operation, subsequent configuration updates may also be necessary.

Proactive servicing

Proactive servicing allows the service partner to act with foresight. By means of diagnoses and remote servicing, knowledge can be gained that aids the customer and their service partner in solving problems. As a result, maintenance, a software update or repair work can be planned and carried out.

 

Network of experts

The communication options provided by the remote service allow end-to-end coordination between qualified experts from different disciplines as part of a network of experts. Service engineers, product managers and developers can use the remote infrastructure to find a solution to the customer’s problem together.

 

Fault monitoring

Fault monitoring is an elementary area of remote services. Using an appropriate means of communication (text message, e-mail, phone call, etc.), fault signals can be reported to the customer or service partner in order to rectify the fault as quickly as possible.

 

Customer benefits

  • Maximum plant availability and reliability
  • Time and money saved by proactively determining the need for maintenance
  • Extended services with added value
  • Situation-specific, personal consulting
  • Increased security by means of analyses, diagnostics and continuous monitoring
  • No costs for travel times, per diem allowances, etc.

Downloads:

Bender Remote Assist

Support

Support from the Grünberg Support Centre

Support

By phone or e-mail, development of visualisation and communication solutions. 

Your contact persons

Clauso Campana

Support
+49 6401 807-760
support@bender.de

Daniel Rothgerber

Support
+49 6401 807-760
support@bender.de

Jannek Baumann

Support
+49 6401 807-760
support@bender.de

Claus Lange

Support
+49 6401 807-760
support@bender.de

Trouble ticket/Technical request

Send us a trouble ticket!

Repair Service

Repair Service in the Grünberg Repair Centre

Repair Service

We check, repair and update your devices and provide replacement devices, in case of an emergency.

Your contact persons

Michael Theiss

Head of Department Repair Service
+49 6401 807-780
michael.theiss@bender.de

Daniela Rothgerber

Repair Service Processing
+49 6401 807-766
daniela.rothgerber@bender.de

Christian Ritter

Repair Service Technics
+49 6401 807-782
christian.ritter@bender.de

Matthias Heyde

Repair Service Technics
+49 6401 807-786
matthias.heyde@bender.de

Thomas Schleer

Repair Service Technics UNIMET®
+49 6401 807-788
thomas.schleer@bender.de

Lena Wilhelm

Repair Service Processing
+49 6401 807-785
lena.wilhelm@bender.de

Dennis Schauer

Repair Service Technics
+49 6401 807-769
dennis.schauer@bender.de

Enrico Hofmann

Repair Service Technics
+49 6401 807-779
enrico.hofmann@bender.de

Janek Kaufmann

Repair Service Technics UNIMET®
+49 6401 807-787
janek.kaufmann@bender.de

Sabine Manssor

Repair Service Processing
+49 6401 807-784
sabine.manssor@bender.de

Felix Hackl

Repair Service Technics
+49 6401 807-783
felix.hackl@bender.de

Marlene Pratzer

Repair Service Technics
+49 6401 807-781
marlene.pratzer@bender.de

  • Repair of Bender equipment
  • Device repairs an economic alternative to purchasing new devices

Request repair
  • Calibration of Bender equipment
  • Testing and adjustment of test devices for testing the electrical safety at regular intervals.
  • Devices of the UNIMET®-series, for example.

Request calibration
  • Inspection of Bender equipment
  • Inspection and adjustment of Bender devices.

Request inspection

Software update

  • Software update for Bender equipment
  • Hardware und Software updates for increasing the functionality and operational reliability of devices.

Request SW-Update


Hardware update

  • Hardware update for Bender equipment
  • Hardware und Software updates for increasing the functionality and operational reliability of devices.

Request HW-Update


  • Assessment of Bender equipment
  • Hardware und Software updates for increasing the functionality and operational reliability of devices.

Request assessment
  • Supply of replacements for faulty or incorrectly supplied Bender equipment

Request supply of replacement equipment

Field Service

On-site training

Field Service

Our service technicians provide technical support, commissioning and maintenance of your installation.

Your contact persons

Uwe Richter

Head of Department Fieldservice
+49 6401 807-762
uwe.richter@bender.de

René Bülow

Productmanager
+49 6401 807-768
rene.buelow@bender.de

Marco Berger

Fieldservice Processing
+49 6401 807-752
marco.berger@bender.de

Johannes Sommer

Fieldservice Service Support
+49 6401 807-756
johannes.sommer@bender.de

Linda Lotz

Fieldservice Service Support
+49 6401 807-755
linda.lotz@bender.de

Tom Weide

Field Service
Regional Northern Germany

tom.weide@bender.de

Patrick Ketelaer

Field Service
Regional Western Germany

patrick.ketelaer@bender.de

Rico Lange

Field Service
Regional Eastern Germany

rico.lange@bender.de

Torsten Weinhard

Field Service
Region Central Germany
torsten.weinhard@bender.de

Daniel Hochleitner

Field Service
Region Southern Germany
daniel.hochleitner@bender.de

Detlef Kolling

Field Service
Regional Eastern Germany

detlef.kolling@bender.de

Philipp Schultheiß

Field Service
Region Central Germany
philipp.schultheiss@bender.de

Steffen Breitenbach

Field Service
Region Central Germany
steffen.breitenbach@bender.de

Martin Schwarz

Field Service
Region Southern Germany
martin.schwarz@bender.de

Richard Hallas

Field Service
Region Central Germany
richard.hallas@bender.de

  • Consultation on application-specific issues, incorporating measurements if necessary
  • Technical evaluation of electrical installations, whether Bender components are suitable for installation, as well as measurements, as appropriate
  • Selection, installation and parameterisation of sample devices appropriate for your special application.

Request technical support
  • Installation of Bender/esb components into electrical installations

Request installation
  • Commissioning of Bender/esb components in line with requirements of morestandards
  • Support with the installation on the spot
  • Testing the installation regarding system integration
  • Parameter setting and address setting for all devices and interfaces
  • Programing of alarm texts for indicating devices according to customer specifications
  • Commissioning including the preparation of a commissioning report
  • Trial operation and optimum adjustment to the local conditions
  • Test of the installation during handover including functional test to prove standard compliant operation
  • Instruction of operating personnel
  • Short-term availability of the electrical installation
  • Optimum configuration of devices and systems
  • Optimum adaptation of the installation to local conditions
  • Safety by reliable functional testing

Request commissioning


  • Customer-specific adaptations. Hardware and software updates for Bender/esb components in response to technical progress or changes in standards.
  • Support with project planning and the selection of components and systems
  • Competent assistance with all questions relating to function and application
  • Application support based on the broad knowledge gained from many international projects
  • Assistance with the upgrade of the installation for new requirements:
    • To increase the economic efficiency
    • To improve the performance and functionality
    • When adaptations are required as a result of changes in standards and laws
    • Adaptation to innovative techniques
  • Support with project contracting and invitations to tender
  • Support in decision making be it an upgrade or a new investment
  • Fast and competent assistance
  • Optimum configuration and application of all Bender products and systems
  • Know-how transfer by experienced experts
  • Considerable reduction in time for tendering
  • Long-term security of your equipment investment
  • Short downtimes during the rebuilt by professional preparation and implementation

Request modification
  • Restoring Bender/esb components to their proper safety status as specified in the relevant standards
  • Telephone or e-mail customer support for all technical queries from customers relating to Bender equipment:
    • Questions on special customer applications
    • Support with commissioning
    • Troubleshooting

Request troubleshooting
  • Surveying and documenting the installation of Bender/esb components on site.
  • Recording and documentation of on-site installation of Bender components or systems.
  • Assistance with the updating of plant layouts
  • The basis for maintenance works, recommendation for replacements, modernisations

Request appraisal
  • Regular preventive inspection of Bender/esb components in line with requirements of relevant standards
  • Recording of system components
  • Inspection of the installation
  • Checking of the parameter setting for the installation
  • Functional test
    • Mechanical components
    • Power supply
    • Electric components
    • Bus communication
    • Connection third-party equipment
  • Identification of weak points
  • Replacement of critical components
  • Support also for products that are no longer deliverable
  • Replacing devices from other manufacturers that are no longer supported with equivalent Bender components
  • Tests in compliance with the relevant national and international standards
  • Acceptance log for acceptance by an authorised expert
  • Your advantages:
  • Avoiding high repair costs and and subsequent costs which are attributable to improper maintenance
  • Ensuring proper and safe technical condition
    • Proof that the electrical installation is standard-compliant
    • In the event of damage, obligation to provide proof to the insurer, i.e. avoiding legal implications
    • Elimination of critical components prior to ageing failure
  • Optimum configuration of devices and systems
  • Adaptation of the system to changed environmental conditions
  • Less expensive than repair operations
    • Reduced travel expenses and accommodation costs
    • Reduced hourly rates
    • Discount on replacement devices
    • Makes downtimes more predictable on a long-term basis, i.e. minimised downtimes
  • We remain constantly up to date with the latest technology

Request maintenance contract

Insulation fault location

  • Restoring the electrical system to its proper safety status as specified in the relevant standards by locating and rectifying insulation faults
  • Restoration of the electrical installation to proper condition in compliance with the relevant safety standards through localisation and information on the elimination of insulation faults in IT systems.

Request insulation fault location


Residual current fault detection

  • Restoring the electrical system to its proper safety status as specified in the relevant standards by locating and rectifying excessive residual currents
  • Restoration of the electrical installation to proper condition in compliance with the relevant safety standards through identification of the causes of excessive residual currents in TN or TT systems and advice about eliminating them.

Request residual current fault detection


Network quality check

  • Locating interfering consumers in the electrical system
  • Measurements to check the quality and reliability of the supply voltage.
  • Limit values according to EN 50160.
  • Harmonics
  • Short-term power failures
  • DC components
  • Flicker
  • Transients
  • Symmetry
  • Locating interference sources and information on how to eliminate interferences in electrical systems

Request network quality check


EMC check

  • Locating electromagnetic interference sources in the electrical system or Bender/esb monitoring system
  • VDE 0100-710.444 specifies the following limit values for medical locations:
    • Patient's place of treatment ECG < 0.4 µT
    • Patient's place of treatment EEG (electroencephalogram < 0.2 µT

Request EMC check


Thermography

  • Locating thermal interference sources in the electrical system or Bender/esb monitoring system
  • Identifying causes for overheating and damage, as a preventive maintenance measure.
  • Examples: terminal blocks, copper bar connections, transformers, connections of circuit-breakers, N-conductor overload, fuses, …

Request thermography


On-site practical training

  • Refresher course/expansion of practical knowledge of the technical department, operating staff and call-out team with regard to Bender/esb components.
  • Dealing with/resolving current questions and problems.
  • On-site training for technical staff
  • On-site instruction/training for the medical staff on how to use the equipment
  • Training contents for the technical staff:
    • Safety information regarding installation and operation
    • Operating menu and setting possibilities
    • BMS bus: Cable routing, bus topology, internal/external bus, master-slave, address assignment, Medi-Set
    • Troubleshooting: FAQs, history memory, search for the causes of faults/elimination of faults
  • Your advantages:
  • You are able to ensure safe operation of the electrical system
    • Assessment of the operational messages
    • Performance of periodic functional tests
    • Identification and prevention of risks
  • You are able to deal properly with fault conditions
    • Interpretation of alarm messages
    • Identification of causes
    • Assessing the consequences
    • Selection of the relevant remedial measures
  • Time and cost savings due to competent training and know-how transfer
  • First-hand expert knowledge that takes account of the latest technical developments

Request on-site practical training


Practical training in Grünberg Training Centre

  • Refresher course/expansion of practical knowledge of the technical department, operating staff and call-out team with regard to Bender/esb components.
  • Dealing with/resolving current questions and problems.
  • Training for your staff at the Training Centre in Grünberg to refresh, deepen and expand the practical knowledge regarding bender components.
  • Training for technical staff
  • Training contents:
    • Safety information regarding installation and operation
    • Operating menus and setting possibilities
    • BMS bus: Cable routing, bus topology, internal/external bus, master-slave, address assignment, TMK-Set
    • Troubleshooting: FAQs, history memory, search for the causes of faults/fault elimination
  • Your advantages:
  • You are able to ensure safe operation of the electrical system
    • Assessment of the operational messages
    • Performance of periodic functional tests
    • Identification and prevention of risks
  • You are able to deal properly with fault conditions
    • Interpretation of alarm messages
    • Identification of causes
    • Assessing the consequences
    • Selection of the relevant remedial measures
  • Time and cost savings due to competent training and know-how transfer
  • First-hand expert knowledge that takes account of the latest technical developments

Request practical training