Service range

Bender - Your expert partner for safe power supplies

The services we offer range from telephone support to repairs and site calls. Thanks to our state-of-the-art instrumentation and expert staff we can solve almost any request and query. In line with our motto of “The customer has priority”, we adopt a flexible and non-bureaucratic approach to your issue. We look forward to your enquiry.


Bender Remote Assist

safe remote service

Bender Remote Assist

Remote services involve providing services for the customer’s plants and products from a different location using appropriate communication technologies. The service provided can range from diagnoses, configuration and parameterisation through to servicing or determining maintenance measures.

Proactive services, multimedia communication and increased service efficiency are key aspects of the remote service. The service partners offer individual service packages for this. The remote service can be implemented using various technologies: via telephone support or online communication as well as by accessing plants with a modem, VPN, VPN server or smart remote platform that allows complex administration.


Examples of remote services

 

Remote diagnostics

In the case of remote diagnostics, the service partner accesses the customer’s system using appropriate communication technologies and diagnoses the problem. This service forms the basis for a remote service contract.

 

Online communication support

Online communication allows visual communication between the customer and their service partner. The situation on site is transmitted to the service partner by video livestream and the partner gives direct instructions to the customer or their service engineer.

 

Remote servicing

Remote servicing entails servicing and repairing plants and devices using two systems in separate places. The services range from reading individual plant parameters through to a complete plant check.

 

Software and configuration update

Many plants and devices require software updates to be performed at regular intervals. In order to ensure smooth plant operation, subsequent configuration updates may also be necessary.

Proactive servicing

Proactive servicing allows the service partner to act with foresight. By means of diagnoses and remote servicing, knowledge can be gained that aids the customer and their service partner in solving problems. As a result, maintenance, a software update or repair work can be planned and carried out.

 

Network of experts

The communication options provided by the remote service allow end-to-end coordination between qualified experts from different disciplines as part of a network of experts. Service engineers, product managers and developers can use the remote infrastructure to find a solution to the customer’s problem together.

 

Fault monitoring

Fault monitoring is an elementary area of remote services. Using an appropriate means of communication (text message, e-mail, phone call, etc.), fault signals can be reported to the customer or service partner in order to rectify the fault as quickly as possible.

 

Customer benefits

  • Maximum plant availability and reliability
  • Time and money saved by proactively determining the need for maintenance
  • Extended services with added value
  • Situation-specific, personal consulting
  • Increased security by means of analyses, diagnostics and continuous monitoring
  • No costs for travel times, per diem allowances, etc.

Downloads:

Bender Remote Assist

Support

Support from the Grünberg Support Centre

Support

By phone or e-mail, development of visualisation and communication solutions. 

Your contact persons

Clauso Campana

Support
+49 6401 807-772
support@bender-service.com

Claus Lange

Support
+49 6401 807-361
support@bender-service.com

Daniel Rothgerber

Support
+49 6401 807-771
support@bender-service.com

Commissioning support

  • Support when commissioning your Bender equipment and systems
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Troubleshooting

  • Support in rectifying faults in your Bender equipment and systems.
  • Support in rectifying faults reported by Bender equipment in your electrical system.
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Technical support

  • Support with application queries after purchasing Bender equipment and systems
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Communication solution

  • Creation of communication solutions for Bender equipment and systems
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Visualisation

  • Creation of visualisations for Bender equipment and systems
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Repair Service

Repair Service in the Grünberg Repair Centre

Repair Service

We check, repair and update your devices and provide replacement devices, in case of an emergency.

Your contact persons

Michael Theiss

Head of Department Repair Service
+49 6401 807-780
michael.theiss@bender-service.com


Felix Hackl

Repair Service Technics
+49 6401 807-783
felix.hackl@bender-service.com


Thomas Schleer

Repair Service Technics
+49 6401 807-788
thomas.schleer@bender-service.com


Paola Knöss

Repair Service Technics

 

 

Sabine Manssor

Repair Service Processing
+49 6401 807-784
sabine.manssor@bender-service.com

 

Dennis Schauer

Repair Service Technics
+49 6401 807-769
dennis.schauer@bender-service.com

 

Thomas Höres

Repair Service Technics
+49 6401 807-786
thomas.hoeres@bender-service.com

Christian Ritter

Repair Service Technics
+49 6401 807-782
christian.ritter@bender-service.com

 

Adrian Krenkel

Repair Service Technics
+49 6401 807-781
adrian.krenkel@bender-service.com

 

Uwe Epp

Repair Service Technics
+49 6401 807-787
uwe.epp@bender-service.com

Repairs

  • Repair of Bender equipment
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Calibration

  • Calibration of Bender equipment
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Inspection

  • Inspection of Bender equipment
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Software update

  • Software update for Bender equipment
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Hardware update

  • Hardware update for Bender equipment
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Assessment

  • Assessment of Bender equipment
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Supply of replacement equipment

  • Supply of replacements for faulty or incorrectly supplied Bender equipment
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Field Service

On-site training

Field Service

Our service technicians provide technical support, commissioning and maintenance of your installation.

Your contact persons

Uwe Richter

Head of Department Fieldservice
+49 6401 807-762
uwe.richter@bender-service.com

 

René Bülow

Productmanager
+49 6401 807-768
rene.buelow@bender-service.com

 

Patrick Ketelaer

Field Service Regional Western Germany
+49 151 16322297
patrick.ketelaer@bender-service.com

 

Daniel Hochleitner

Field Service
+49 151 16324019
daniel.hochleitner@bender-service.com

Marco Berger

Fieldservice Processing
+49 6401 807-752
marco.berger@bender-service.com

 

Richard Hallas

Field Service Medical
+49 6401 807-763
richard.hallas@bender-service.com

 

Martin Schwarz

Field Service Regional Southern Germany
+49 151 16322298
martin.schwarz@bender-service.com

 

Rico Lange

Field Service
+49 151 16324025
rico.lange@bender-service.com

 

 

Eileen Brinsa

Fieldservice Service Support
+49 6401 807-754
eileen.brinsa@bender-service.com

 

Detlef Kolling

Field Service Regional Eastern Germany
+49 151 16322290
detlef.kolling@bender-service.com

 

Torsten Weinhard

Field Service
+49 6401 807-764
torsten.weinhard@bender-service.com

Steffen Breitenbach

Field Service
+49 6401 807-765
steffen.breitenbach@bender-service.com

Technical support

  • Consultation on application-specific issues, incorporating measurements if necessary.
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Installation

  • Installation of Bender/esb components
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Commissioning

  • Commissioning of Bender/esb components in line with requirements of morestandards
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Modification/expansion

  • Customer-specific adaptations. Hardware and software updates for Bender/esb components in response to technical progress or changes in standards
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Troubleshooting

  • Restoring Bender/esb components to their proper safety status as specified in the relevant standards
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Insulation fault location

  • Restoring the electrical system to its proper safety status as specified in the relevant standards by locating and rectifying insulation faults
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Residual current fault detection

  • Restoring the electrical system to its proper safety status as specified in the relevant standards by locating and rectifying excessive residual currents
more


Appraisal

  • Surveying and documenting the installation of Bender/esb components on site.
more


Maintenance

  • One-off inspection of Bender/esb components in line with requirements of relevant standards
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Maintenance contract

  • Regular preventive inspection of Bender/esb components in line with requirements of relevant standards
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On-site practical training

  • Refresher course/expansion of practical knowledge of the technical department, operating staff and call-out team with regard to Bender/esb components. Dealing with/resolving current questions and problems.
more


Practical training in Grünberg Training Centre

  • Refresher course/expansion of practical knowledge of the technical department, operating staff and call-out team with regard to Bender/esb components. Dealing with/resolving current questions and problems.
more


EMC check

  • Locating electromagnetic interference sources in the electrical system or Bender/esb monitoring system
more


Network quality check

  • Locating interfering consumers in the electrical system
more


Thermography

  • Locating thermal interference sources in the electrical system or Bender/esb monitoring system
more



Service manager

Klaus Böning

Head of Division Service
+49 6401 807-750
klaus.boening@bender-service.com